Hackney Directory exists to showcase independent businesses in and around Hackney. Our purpose is to support the local economy, promote responsible trade, and maintain public trust. We operate with clear ethical standards and expect every user, business owner, and contributor to meet the same standard.

By accessing or using https://hackneydirectory.com, you agree to comply with our Terms and Conditions and this Listings Policy.

Use of This Website

Hackney Directory reserves the right to refuse, edit, suspend, or permanently remove any business or event listing that breaches our policies or damages the integrity of the platform.

We may remove or reject listings that contain:

• False, fabricated, or misleading information
• Inaccurate, unverifiable, or outdated information presented as current
• Profanity, sexually explicit, or pornographic content
• Bullying, harassment, threats, or content intended to cause harm
• Promotion of illegal, unethical, or immoral activities
• Defamatory, discriminatory, or demeaning statements relating to age, race, ethnicity, religion, political belief, gender, sexual orientation, or disability
• Disrespectful commentary about other businesses, competitors, or staff
• Intellectual property infringement, including copyright, trademark, or database rights violations
• Copied content taken from another website, even if owned by the submitting business
• Promotion or glamorisation of illegal drugs, counterfeit goods, contraband, or illegal weapons
• Publication of personal data without lawful basis or consent
• Excessive promotional language designed to mislead or misrepresent
• Businesses no longer trading or operating outside a five mile radius of Hackney
• Any listing that becomes subject to a substantiated complaint from a third party

Quality and Standards Review

Hackney Directory is curated. Inclusion is not automatic endorsement. We reserve the right to remove a listing if we become aware that:

• Business standards have significantly declined
• The business poses a risk to customers
• The business no longer reflects the values of the Hackney community
• The business becomes a public liability

If we no longer believe a business represents a positive contribution to Hackney, we may withdraw its listing.

Accuracy and Ownership

It is the responsibility of the business owner or authorised representative to ensure all listing details are accurate and current.

You must not claim or manage a listing unless you are the legitimate owner or authorised representative. We may request documentation to verify ownership or authority at any time.

Failure to provide proof when requested may result in removal of the listing.

Public Data and Information Sources

Business listings may be created using publicly available information combined with user submitted data.

Public domain information may include:

• Business name
• Address
• Contact details
• Opening hours
• Nature of trade

Brand names and trademarks are used solely to identify businesses correctly. Hackney Directory does not claim partnership, endorsement, or formal association unless explicitly stated.

If you believe private or sensitive information has been published in error, contact us and we will review and remove it where appropriate.

Reviews Policy

Hackney Directory allows users to submit reviews based on genuine customer experiences.

We do not pre approve or edit reviews for tone or opinion. We do moderate for policy breaches.

Businesses are strictly prohibited from:

• Writing reviews about themselves
• Writing reviews about competitors
• Encouraging staff to post misleading reviews

If you wish to challenge a review, you must provide evidence supporting your objection. We will assess the matter fairly and may remove content if it breaches policy.

Hackney Directory is not liable for user generated content, including reviews, guest posts, listings, or event submissions. Users remain legally responsible for what they publish.

Accounts

To submit a business or event listing, you must create an account.

You must:

• Be over 18 years old
• Provide accurate and complete information
• Keep your details up to date

If you are under 18, a parent or guardian must create and manage the account on your behalf.

You are responsible for maintaining the confidentiality of your password. Choose a secure password using upper and lower case letters, numbers, and symbols.

Do not share your account or access another user’s account without permission.

We are not liable for unauthorised use of your account.

All personal data is processed in accordance with UK GDPR requirements.

You may close your account at any time. Account deletion does not automatically remove listings unless requested. You may request listing removal through our contact form.

Moderation and Enforcement

Hackney Directory reserves the right to:

• Suspend or terminate accounts
• Remove listings
• Edit minor formatting errors
• Withdraw services without notice

We may take action without prior warning where a breach is serious or repeated.

Service Changes

We may:

• Modify features
• Introduce new charges
• Remove features
• Discontinue the service entirely

We do not guarantee uninterrupted access.

Content Use and Restrictions

By submitting content to Hackney Directory, you grant us a non exclusive licence to display, store, and publish that content on the platform.

Users agree not to:

• Copy, reproduce, duplicate, or scrape content from the site
• Sell or commercially exploit any part of the platform
• Use data from Hackney Directory for competitive or commercial harvesting

Final Position

Hackney Directory is a platform that connects residents with independent businesses. We do not endorse, guarantee, or warrant the services of any listed business.

Our role is to provide visibility, not validation.

Maintaining trust requires discipline. If you use Hackney Directory, you agree to operate with honesty, accuracy, and respect for the Hackney community.